w5667 Privacy Policy — Your Data, Your Rights, Our Responsibility

01 Who We Are

w5667 is an online gaming platform serving players across Pakistan, operating under an international gaming licence. The Company acts as the data controller in respect of all personal data collected through the w5667 Platform and is responsible for determining the purposes and means of processing that data.

For all privacy-related enquiries, requests to exercise your data rights, or questions about how your personal information is handled, you may contact our Data Protection function via the 24/7 live chat support available in your w5667 account dashboard, or by email at [email protected].

02 Personal Data We Collect

w5667 collects the following categories of personal data in the course of providing its services:

We do not collect sensitive personal data such as biometric data, religious or ethnic origin, health records, or political opinions. Where identity document images are submitted for KYC verification, they are processed solely for the purpose of confirming identity and age, and are stored in an encrypted, access-restricted environment.

03 How We Collect Your Data

w5667 collects personal data through the following channels:

• Direct interactions: Data you provide when registering a w5667 account, completing KYC verification, submitting a deposit or withdrawal request, contacting support, or responding to a survey.
• Automated technical collection: Device identifiers, IP addresses, browser fingerprints, session logs, and cookie data generated automatically when you access or use the Platform.
• Payment processors: Transaction confirmation data received from JazzCash, EasyPaisa, and other payment infrastructure partners when you make a deposit or withdrawal.
• Third-party verification services: Identity and age verification data returned by regulated KYC service providers when you submit identity documents.
• Fraud prevention partners: Risk signals and device reputation data from fraud detection service providers used to protect the w5667 Platform and its players.

04 Legal Basis for Processing

w5667 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform our obligations under the w5667 Terms & Conditions — including account management, payment processing, and providing the gaming services you have registered to use.
• Legal obligation: Processing required to comply with applicable law, including anti-money laundering (AML) regulations, KYC requirements, responsible gaming obligations, and tax reporting requirements under our gaming licence.
• Legitimate interests: Processing carried out for our legitimate business interests — including fraud prevention, platform security, product improvement, and responsible gaming monitoring — where those interests are not overridden by your rights.
• Consent: Processing for direct marketing communications, where you have expressly opted in to receive such communications. You may withdraw this consent at any time.

05 How w5667 Uses Your Data

Your personal data is used by w5667 for the following specific purposes:

• Creating and managing your w5667 account, including verifying your identity and age.
• Processing deposits and withdrawals through JazzCash, EasyPaisa, Raast, 1LINK, and other supported PKR payment channels.
• Detecting and preventing fraud, money laundering, and other illegal or prohibited activity on the Platform.
• Monitoring gaming behaviour for responsible gaming purposes, including identifying players who may be at risk of gambling-related harm and applying appropriate interventions.
• Providing customer support and responding to account enquiries, complaints, and data subject requests.
• Sending transactional communications related to your account — including deposit confirmations, withdrawal updates, and security alerts — which are not marketing and cannot be opted out of while your account is active.
• Sending promotional communications about w5667 bonuses, new games, and special events, where you have opted in to receive such communications.
• Improving the w5667 Platform through analysis of aggregated, anonymised usage data.
• Complying with all applicable legal, regulatory, and licensing obligations.

06 Data Sharing & Disclosure

w5667 does not sell, rent, or trade your personal information to any third party for their own commercial purposes. We do, however, share personal data with the following categories of recipients where necessary to provide our services or comply with our legal obligations:

• Payment service providers: JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, Meezan Bank, Allied Bank, and Retail Cash OTC partners — to process your deposits and withdrawals.
• KYC and identity verification providers: Regulated third-party identity verification services engaged to complete your account verification in compliance with our licensing obligations.
• Fraud prevention and security services: Technology partners who provide device fingerprinting, risk scoring, and fraud detection services to protect the w5667 Platform.
• Gaming software providers: Game studios and live dealer platform providers whose games are hosted on w5667 — they may receive your account identifier and bet data to process game results.
• Regulatory authorities: Our licensing authority and any other competent regulatory or law enforcement body where disclosure is required by law or our licence conditions.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by w5667 where access to your data is necessary for the specific engagement.

All third parties with whom w5667 shares personal data are bound by contractual data processing agreements that require them to process the data only for the specified purpose and to maintain appropriate security measures. We conduct due diligence on all data processors before engagement.

07 Payment Data & Financial Information

w5667 takes particular care with financial and payment data given its sensitivity. The following specific protections apply to the handling of financial information on the Platform:

• Full payment card numbers are never stored on w5667 servers. Where card payments are supported, all card processing is handled directly by the payment gateway operator using tokenisation.
• JazzCash and EasyPaisa mobile number references are stored in encrypted form and are visible only to authorised w5667 payment processing staff for the purpose of processing withdrawal requests.
• Transaction history is retained for a minimum of five (5) years in compliance with anti-money laundering regulatory requirements applicable under our gaming licence.
• Any financial data shared with our payment processing partners is subject to the data protection provisions of our written agreements with those partners.

08 Cookies & Tracking Technologies

w5667 uses cookies and similar tracking technologies to operate, secure, and improve the Platform. Cookies are small text files placed on your device when you access the w5667 website. The following categories of cookies are used:

You can manage your cookie preferences through your browser settings or via the w5667 cookie preference centre accessible on the Platform. Blocking strictly necessary cookies may prevent certain features of the Platform from functioning correctly, including the w5667 Login process and game loading.

09 Data Retention

w5667 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and our gaming licence conditions. Specific retention periods include:

• Account data: Retained for the duration of your w5667 account and for a minimum of five (5) years following permanent account closure, in compliance with AML and gaming regulatory requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• KYC / identity documents: Retained for the duration of the account and for five (5) years following closure. Document images are stored in encrypted, access-restricted storage.
• Communication records (support chat, email): Retained for a maximum of three (3) years for quality assurance and dispute resolution purposes.
• Technical and session logs: Retained for a maximum of thirteen (13) months, after which they are deleted or irreversibly anonymised.
• Marketing preference records: Retained for the duration of your account and for two (2) years following account closure.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.

10 Security Measures

w5667 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the w5667 Platform.
• Encrypted storage of all sensitive data at rest, including identity documents, financial references, and authentication credentials.
• Strict access controls ensuring that personal data is accessible only to w5667 personnel whose role requires access for a specific business purpose.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Continuous monitoring of the Platform for suspicious access patterns, with automated alerting and incident response procedures.
• Regular penetration testing and security audits conducted by independent third-party security specialists.
• Staff training on data protection obligations and information security best practices.

Notwithstanding these measures, no internet-based platform can guarantee absolute security. You play a critical role in protecting your own account by maintaining a strong, unique w5667 Login password and never sharing your credentials with any third party.

11 Exercising Your Data Rights

You have the following rights in respect of your personal data held by w5667, exercisable by contacting our support team via the live chat facility in your account dashboard or by emailing [email protected]:

• Access: Obtain confirmation of whether w5667 holds personal data about you and request a copy of that data.
• Rectification: Request that we correct any personal data that is inaccurate or incomplete.
• Erasure: Request deletion of your personal data, subject to our legal retention obligations and any ongoing regulatory requirements.
• Restriction: Request that we restrict processing of your personal data in specified circumstances — for example, while a rectification request is being investigated.
• Portability: Request a copy of the personal data you have provided to w5667 in a structured, commonly used, machine-readable format.
• Objection: Object to processing of your personal data on the grounds of legitimate interests, including profiling for direct marketing purposes.
• Withdraw consent: Where processing is based on your consent (e.g., marketing communications), withdraw that consent at any time without affecting the lawfulness of prior processing.

w5667 will respond to all data rights requests within 30 calendar days of receipt, and within 72 hours in the case of urgent security-related requests. We reserve the right to verify your identity before processing any data rights request.

12 Children's Privacy

The w5667 Platform is strictly restricted to adults aged 21 years and above. w5667 does not knowingly collect personal data from any individual under the age of 21. All registration attempts are subject to age verification processes, and accounts where age cannot be confirmed are suspended pending verification.

If w5667 becomes aware that personal data has been collected from an individual under the age of 21 without appropriate verification, that data will be deleted immediately and the associated account will be permanently closed. If you believe that a minor may have accessed the Platform, please contact our support team immediately via live chat or at [email protected].

13 Marketing Communications

w5667 may send you promotional communications about bonuses, new games, PSL cricket betting promotions, and special events — but only where you have expressly opted in to receive such communications at the time of registration or through your account settings.

You may withdraw your marketing consent and opt out of all promotional communications at any time through the following methods:

• Using the unsubscribe link included in every w5667 marketing email.
• Adjusting your communication preferences in the Notifications section of your w5667 account settings.
• Contacting w5667 support via live chat and requesting removal from all marketing lists.

Opting out of marketing communications does not affect the delivery of essential transactional messages related to your account — such as deposit confirmations, withdrawal notifications, and security alerts — which are sent regardless of your marketing preferences as they are necessary for the operation of your account.

14 Third-Party Links

The w5667 Platform may contain references to third-party payment providers (such as JazzCash and EasyPaisa) or other service partners. This Privacy Policy applies solely to personal data collected and processed by w5667 directly. When you interact with third-party services — including making a payment through a third-party gateway — the privacy policy of that third party governs the processing of your data by that entity.

w5667 encourages you to review the privacy policies of any third-party services you use in connection with your w5667 account. w5667 is not responsible for the privacy practices of third parties operating their own independent platforms or services.

15 Changes to This Privacy Policy

w5667 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or our gaming licence requirements. The "Last Updated" date at the top of this Policy will be revised each time a change is made.

Where changes are material — meaning they affect how we use your data in a way that is meaningfully different from what was described in the previous version — we will notify registered players by email or through a prominent notice on the Platform, at least 14 days before the change takes effect, where reasonably practicable.

Your continued use of the w5667 Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the updated Policy, you should cease using the Platform and may request account closure.

16 Contact & Data Protection Officer

w5667 maintains a Data Protection function responsible for overseeing compliance with this Privacy Policy and applicable data protection obligations. If you have any questions, concerns, or requests relating to your personal data or this Policy, please contact us through any of the following channels:

• Live Chat: Available 24/7 in your w5667 account dashboard — the fastest way to reach us for any privacy or account-related query.
• Email: [email protected] — for written data rights requests. Please include "Privacy Request" in the subject line. We aim to respond within 30 calendar days.

If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter to the supervisory authority responsible for data protection oversight under our applicable gaming licence jurisdiction. Details of the relevant supervisory authority are available upon request from our Data Protection team.